Online Review Results Give Solicitors Thumbs Up
Restaurants, bars and holidays – we all turn to trip advisor and online reviews before making a booking or a purchase these days and so it is increasingly the same with legal services – whilst the majority of our clients have been with us for years and are friends of the firm, many new instructions come via an online search.
“I’m looking for a solicitor to sell my house,” – Google it. “My boss is causing me concern and I need employment advice,” – Google it. “I need a Will solicitor,” – Google it.
The online reputation of a business has never been more important, our website is our shop window and so after a year long survey of client satisfaction Pearson Solicitors and Financial Advisers has been given the thumbs up with an increase in contented clients.
Just over 92% of our clients have given us a positive review on Facebook and the Google Review platform and more than half of them have given us 5 out of 5 star ratings.
The work was completed by Stockport based, Creative Moose, who trained the law firm’s staff in online reputation management.
It is an established fact that 91% of people trust reviews from their peers and 77% of people check out a company online and so the more transactional areas of the business, such as conveyancing saw the biggest return of review surveys.
“Many people turn to trip advisor before booking a holiday or a meal out and so it is becoming the same with law firms, people like to check out the reviews before appointing a lawyer for the first time and smart phone technology now makes this easier than ever,” said Communications Manager, Suzanne Wright.
“In some areas of the law it is more relevant than others, the transactional nature of conveyancing lends itself to this type of review as people shop around and reviews become more relevant.
“Of course nothing is better than a job well done and a recommendation from a friend or trusted colleague or contact, but in days when the website is replacing the High Street the 4 and 5 star reviews speak volumes. If you’re going to trust anyone to provide a good service you need to look for the stars,” she added.
Anthony Beswick, MD of Creative Moose added: "Over the last 12 months, Pearson Solicitors and Financial Advisers, have seen a 1500% increase in the number of online Google reviews generated, coupled with an improvement of their star rating to 4.6 stars out of 5.
“These are incredible statistics that the Pearson team should be very proud of. It's a testament to all the conscientious staff who work hard in a customer focused culture.”
But don’t just take our word for it, here’s what clients had to say:
- “I find their service very helpful, friendly and above all professional.”
- “Making a Will – simple, quick and easy!!!”
- “An excellent service, cost reasonable and most helpful.”
- “Complicated legal stuff explained in a way I understood, Excellent.”
- “I received excellent service when buying my first home, I definitely recommend them.”
Please note that the information and opinions contained in this article are not intended to be comprehensive, nor to provide legal advice. No responsibility for its accuracy or correctness is assumed by Pearson Solicitors and Financial Advisers Ltd or any of its members or employees. Professional legal advice should be obtained before taking, or refraining from taking, any action as a result of this article.
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